Please let us know what kind of problems you are having. Please send us an e-mail using our online form. We will attempt to answer your questions and/or forward on anything we can't resolve to the Webmaster.

To find out where Reebok products are sold, please use our Store Locator to discover the location closest to you.

To change your personal information, including your e-mail address and password, visit My Account, select "Update Details," and enter your username and password.

If you are not registered with Reebok.com, please click here to create an account.

Yes, but you'll no longer be able to access any of the content that requires a user name and password. Alternatively, you can remain registered, and request to stop receiving e-mails from Reebok.com by visiting My Account and selecting "Update Details." This way, you'll still be able to access Reebok content that requires a username and password. If you still want to delete your account, click here and select "Delete Details" and enter your user name and password to confirm your identity.

You can request to unsubscribe from receiving Reebok communications by clicking here to unsubscribe via our online form.

Once an order you have placed has been processed, you will receive a confirmation via e-mail. The confirmation will contain your order number, your shipping address, and the tracking number.

To check your order status, click here.

Your order number is included in your Order Confirmation e-mail, with an automatic link to your Order Status on Reebok.com. It is a good idea to save your Order Confirmation e-mail or write down the number for future reference. If you forget or misplace your order number, please send us an e-mail, using our online form and a Customer Service Representative will contact you, or call 00 800-888 99 000 for immediate assistance.

In Process means we have received your order and are in the process of filling it.

Shipped means we have filled this portion of your order. It is on the delivery truck and will be delivered soon.

Out of Stock means this portion of your order was not filled. A Customer Service Representative from Reebok will be contacting you with more details.

Cancelled means the order was cancelled by either the customer or by Reebok. A Customer Service Representative from Reebok will be contacting you with more details.

To check the delivery status of your order, please visit the shipping carrier's Website and type in your tracking number. You can also call us at 00 800-888 99 000 if you need further details regarding the delivery status of your order. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.

For more specific delivery details, please refer to your order.

If you are registered with Reebok.com, you may cancel your order immediately after you've placed it via the cancellation link provided in the confirmation e-mail. If you decide to cancel your order after the initial period, then you must call Customer Service.

Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order. If your order is past the cancellation point, please follow the instructions in our Returns/Exchanges Policy.

Most orders are transmitted almost immediately to our warehouse, where it is processed very quickly and shipped out.

If you want to change your order, please see our Returns/Exchanges Policy.

If you previously added an item to your cart and the item is out of stock, your cart will notify you. Reebok will recommend alternative products in the event that we are out of stock of that particular item. In the case of an out of stock situation, our Customer Service Representatives are always ready to assist you with selecting an acceptable substitute.

In the rare instance that an item becomes out of stock after you have placed an order, we will notify you promptly.

If there are any issues with your order, you will be contacted by a Customer Service Representative.

Please send us an e-mail, or call us at 00 800-888 99 000 if you need assistance with your order.

Our online store currently features a selection of Reebok footwear, apparel, and accessories. We realise this may not include the product you are looking for, so our goal is to help you get the Reebok products you want, whether it is from Reebok.com or any of our retail partners. Since you are already on the Web, you can start by visiting our Shop Locator to find a store near you that carries Reebok products.

Reebok Delivery Policy

• An estimated delivery date will be provided after your order is placed in a shipping confirmation e-mail.
• These dates vary due to carrier shipping practices, delivery location, and the items you order.
• Products may be delivered in separate shipments.
• We do not deliver to P.O. Boxes.
• We do not deliver to UK territories such as British Islands, etc.
• Fulfillment of all YourReebok orders is subject to availability.

Yes. Reebok has taken steps to ensure all information received from our online visitors is secure from unauthorised access and use. All transactions are completed on a secure server. In a secure mode, your computer and our server send data back and forth in an encrypted format.

For further information, please review our privacy policy.

To see our full Privacy Policy please click here

Reebok's policy is to respect and protect the privacy of our users.

To see our full Privacy Policy please click here

YourReebok reserves the right to refuse orders based on use of inappropriate language or trademark infringements.

All YourReebok orders are shipped via Federal Express and will arrive within 10-14 business days from the time of your order. We do not offer express shipping.

YourReebok will be adding additional styles and colours periodically. Please check back frequently to see what we have to offer. At this time, you cannot request colours that are not offered through the YourReebok Website.

YourReebok allows you to share your designs with your friends via e-mail. Once you’ve identified a design you’d like to share, simply click on the “Share” button. A screen will appear allowing you to enter the e-mail address(es) of your friends and write a custom message. Press the send button, and YourReebok will deliver your design via e-mail.

Get Inspired shoes allow you to start off with a pre-configured design created by other consumers or by YourReebok designers. You can, of course, modify any aspect of a Get Inspired shoe. The Get Inspired section allows you to choose a basic colour as your design starting point. You can look at nine Get Inspired shoes for each YourReebok colour, giving you different ideas for designing cool shoes.

Various materials will take color differently.  In addition, color representation on computer monitors does vary.  We make every effort to ensure accuracy in our representations; however, there may be slight differences between what is represented on the website and actual product received.

You may return your purchase within 30 days from receipt for a full refund (excluding shipping and handling charges). If the return falls outside of this period, or the item is worn, damaged, or not in its original packaging, Reebok cannot guarantee that the product refund request will be honoured.

Apparel returns can only be accepted if the original label/hang tag has not been removed.

• Please complete the return form section on the return form, and include it in your parcel.
• Please make sure you pack the item in its original packaging including the original and attached hangtags / labels in the case of clothing items.
• Use the return label for addressing the parcel.
• For your convenience, we will arrange collection of your items. Please call UPS at 08457-877877 (Mon-Fri 08:00h-20:00h, Sat 08:00h-14:00h) to arrange a convenient time.
• Please allow at least 30 days from the day we receive your return for account crediting.

Before calling UPS, please have the following information at hand:

• The UPS package number on the return label
• Your pick up address
• A preferred date for pick up

Delivery/Returns

Delivery:

If UPS does not reach you on the first attempt, they will leave a delivery notice with the shipment number and a number to call UPS to select new delivery time.

UPS will make 3 delivery attempts, even if you do not contact UPS after receiving the delivery notice.

Returns:

You must call UPS to arrange pick up or bring the package to a UPS facility.

Place the return label in the pouch. A UPS driver will come to collect the package and give you a receipt. There is no extra cost for pick up or shipment.

Before calling Customer Service please have the following information at hand:

• Customer number
• Order number
• Collection address
• Telephone number
• Preferred collection day

Please allow at least 30 days from the day we receive your return for account crediting.

Unrestricted returns up to 30 days from shipping date. After 30 days of ship date, you must speak with a customer service representative about replacement parts and maintenance.

Orders are sent via Ground Shipping. You will receive your order within 10-14 days of placing order.

There is a 1-year product warranty for parts and labor on all cardio equipment. Please refer to the product details pages on the website for additional warranties.

Simply fill out our customer service e-mail form[a1] , or call customer service at 866-870-1743.

Cardio equipment is sent via Ground Shipping only and will arrive within 10-14 days of original order.

No, promo codes may not be used for cardio equipment. If you wish to use a promo code on other products, then you must place two separate orders.

You may order additional articles with your cardio equipment; however, your cardio equipment will be shipped separately from the rest of your order.