If you have placed an order with Reebok and are looking to check the status of your order, please click here.
Please read some of our commonly asked questions regarding orders. If your question is not answered below, then please send us an e-mail using our form, or call us at 00 800-888 99 000.
Once an order you have placed has been processed, you will receive a confirmation via e-mail. The confirmation will contain your order number, your shipping address, and the tracking number.
Your order number is included in your Order Confirmation e-mail, with an automatic link to your Order Status on Reebok.com. It is a good idea to save your Order Confirmation e-mail or write down the number for future reference. If you forget or misplace your order number, please send us an e-mail, using our online form and a Customer Service Representative will contact you, or call 00 800-888 99 000 for immediate assistance.
In Process means we have received your order and are in the process of filling it.
Shipped means we have filled this portion of your order. It is on the delivery truck and will be delivered soon.
Out of Stock means this portion of your order was not filled. A Customer Service Representative from Reebok will be contacting you with more details.
Cancelled means the order was cancelled by either the customer or by Reebok. A Customer Service Representative from Reebok will be contacting you with more details.
To check the delivery status of your order, please visit the shipping carrier's Website and type in your tracking number. You can also call us at 00 800-888 99 000 if you need further details regarding the delivery status of your order. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.
For more specific delivery details, please refer to your order.
If you are registered with Reebok.com, you may cancel your order immediately after you've placed it via the cancellation link provided in the confirmation e-mail. If you decide to cancel your order after the initial period, then you must call Customer Service.
Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order. If your order is past the cancellation point, please follow the instructions in our Returns/Exchanges Policy.
Most orders are transmitted almost immediately to our warehouse, where it is processed very quickly and shipped out.
If you want to change your order, please see our Returns/Exchanges Policy.
If you previously added an item to your cart and the item is out of stock, your cart will notify you. Reebok will recommend alternative products in the event that we are out of stock of that particular item. In the case of an out of stock situation, our Customer Service Representatives are always ready to assist you with selecting an acceptable substitute.
In the rare instance that an item becomes out of stock after you have placed an order, we will notify you promptly.
If there are any issues with your order, you will be contacted by a Customer Service Representative.
Reebok Delivery Policy
Please send us an e-mail, or call us at 00 800-888 99 000 if you need assistance with your order.
Our online store currently features a selection of Reebok footwear, apparel, and accessories. We realise this may not include the product you are looking for, so our goal is to help you get the Reebok products you want, whether it is from Reebok.com or any of our retail partners. Since you are already on the Web, you can start by visiting our Shop Locator to find a store near you that carries Reebok products.
