Here is a list of some commonly asked questions. If your question is not answered here, then please Contact Us and we'd be happy to help you.
Please let us know what kind of problems you are having. Please send us an e-mail using our online form. We will attempt to answer your questions and/or forward on anything we can't resolve to the Webmaster.
To find out where Reebok products are sold, please use our Store Locator to discover the location closest to you.
Who do I contact about problems with equipment, replacement parts and maintenance?
Simply fill out our customer service e-mail form[a1] , or call customer service at 866-870-1743.
To change your personal information, including your e-mail address and password, visit My Account, select "Update Details," and enter your username and password.
If you are not registered with Reebok.com, please click here to create an account.
Yes, but you'll no longer be able to access any of the content that requires a user name and password. Alternatively, you can remain registered, and request to stop receiving e-mails from Reebok.com by visiting My Account and selecting "Update Details." This way, you'll still be able to access Reebok content that requires a username and password. If you still want to delete your account, click here and select "Delete Details" and enter your user name and password to confirm your identity.
You can request to unsubscribe from receiving Reebok communications by clicking here to unsubscribe via our online form.
Once an order you have placed has been processed, you will receive a confirmation via e-mail. The confirmation will contain your order number, your shipping address, and the tracking number.
Your order number is included in your Order Confirmation e-mail, with an automatic link to your Order Status on Reebok.com. It is a good idea to save your Order Confirmation e-mail or write down the number for future reference. If you forget or misplace your order number, please send us an e-mail, using our online form and a Customer Service Representative will contact you, or call 866-870-1743 for immediate assistance.
In Process means we have received your order and are in the process of filling it.
Shipped means we have filled this portion of your order. It is on the delivery truck and will be delivered soon.
Out of Stock means this portion of your order was not filled. A Customer Service Representative from Reebok will be contacting you with more details.
Cancelled means the order was cancelled by either the customer or by Reebok. A Customer Service Representative from Reebok will be contacting you with more details.
To check the delivery status of your order, please visit the shipping carrier's Website and type in your tracking number. You can also call us at 866-870-1743 if you need further details regarding the delivery status of your order. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.
For more specific delivery details, please refer to your order.
If you are registered with Reebok.com, you may cancel your order immediately after you've placed it via the cancellation link provided in the confirmation e-mail. Most orders are transmitted almost immediately to our warehouses and we cannot cancel your order if you decide to cancel after the initial 10 minute period. If your order is past the cancellation point, please follow the instructions in our Returns/Exchanges Policy. Reebok offers free returns for all orders excluding YourReebok products.
Most orders are transmitted almost immediately to our warehouse, where it is processed very quickly and shipped out.
If you want to change your order, please see our Returns/Exchanges Policy.
If you previously added an item to your cart and the item is out of stock, your cart will notify you. Reebok will recommend alternative products in the event that we are out of stock of that particular item. In the case of an out of stock situation, our Customer Service Representatives are always ready to assist you with selecting an acceptable substitute.
In the rare instance that an item becomes out of stock after you have placed an order, we will notify you promptly.
If there are any issues with your order, you will be contacted by a Customer Service Representative.
Please send us an e-mail, or call us at 866-870-1743 if you need assistance with your order.
Reebok Delivery Policy
Our online store currently features a selection of Reebok footwear, apparel, and accessories. We realize this may not include the product you are looking for, so our goal is to help you get the Reebok products you want, whether it is from Reebok.com or any of our retail partners. Since you are already on the Web, you can start by visiting our Store Locator to find a store near you that carries Reebok products.
Yes. Reebok has taken steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In a secure mode, your computer and our server send data back and forth in an encrypted format.
For further information, please review our privacy policy.
To see our full Privacy Policy please click here
Reebok's policy is to respect and protect the privacy of our users.
Gift cards are not currently accepted on reebok.com
Does the color on the website match the shoes I’ll receive?
Various materials will take color differently. In addition, color representation on computer monitors does vary. We make every effort to ensure accuracy in our representations; however, there may be slight differences between what is represented on the website and actual product received.
Reebok offers free returns for all products excluding YourReebok.You may return your purchase within 30 days from receipt for a full refund (excluding shipping and handling charges). If the return falls outside of this period, or the item is worn, damaged, or not in its original packaging, Reebok cannot guarantee that the product refund request will be honored.
What is the return policy for cardio equipment?
Unrestricted returns up to 30 days from shipping date. After 30 days of ship date, you must speak with a customer service representative about replacement parts and maintenance.
