POPULAR QUESTIONS
How do I subscribe to emails?
Register for online newsletters and receive exclusive promotions and hear about the latest Reebok gear and apparel.
To subscribe, enter your email address in the website footer below.
Visit our Account & Newsletter page for more information.
What payment options do I have?
We currently accept the following:
- Visa
- American Express
- MasterCard
- Discover Card
- Paypal (Must be a U.S. account.)
- Apple Pay
- Klarna
- Reebok Gift Card
- Pre-paid gift cards: Visa, MasterCard, American Express
We use industry-leading technology to keep your credit card secure. Please review Reebok's Privacy Policy for more details.
Visit our Ordering & Payment page for more information.
How do I check my order status?
Please use our order tracker to check your order status.
Visit our Ordering & Payment page for more information.
How can I cancel my order?
If you placed your order while logged into your Reebok.com account you can cancel your order within 30 minutes after your order was placed.
Please go to the My Account page and select the items in the order you would like to cancel. Once you have selected your item(s) please click confirm.
Also, please see our Returns & Refunds Policies. Or return a product using our Self Service Returns option.
If you want to order something else, simply place a new order online or call our online shop customer service team at 1-866-870-1743. Our team can help with the products you need. If you would prefer to chat with us please use the chat button on the lower right hand corner.
Our online shop customer service team is available Monday – Friday, 8am – 11pm(ET) or Saturday and Sunday, 11am-7pm(ET). We’re happy to assist you.
Visit our Ordering & Payment page for more information.
How do I return my order?
We want you to be passionate about your purchase. If you’re not feeling the love, return your Reebok.com product(s) within 30 days for a full refund.
RETURN STEPS
PURCHASES MADE THROUGH REEBOK ACCOUNT
1. Sign In to your Reebok account
2. Go to your Order History
3. View the order you want to return
4. Click Return Item(s)
5. Check the item(s) you want to return and let us know why
6. Confirm your return
7. Follow the return shipment instructions below
PURCHASES MADE AS A GUEST
1. Go to our Order Tracker
2. Enter your order number (i.e. RB000000000) and email address, then click Track Order to view your order
3. Click Return Item(s)
4. Check the item(s) you want to return and let us know why
5. Confirm your return
6. Follow the return shipment instructions below
Visit our Returns & Refunds page for more information.
How do I get my refund?
Refunds will be issued back to your original form of payment within 30 days of when the return is processed. Normal bank processing times do apply and may take up to a full billing cycle.
If you selected the eGift card refund option, please check your email after receiving your return confirmation email as your refund credit will arrive shortly after.
Visit our Returns & Refunds page for more information.
How do I find a retail store?
Please use our Store Locator to find a retail store.